Privacy Policy
Last updated: January 2026
TMS Enterprise ("we", "us", or "our") is a leading healthcare & medical equipment distribution company in Bangladesh. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, clinic or hospital name, and professional designation when you submit a quotation, contact, or service request form.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically through essential session cookies.
- Communication Records: Copies of correspondence when you contact us by email, phone (+8801711-261857), or our online forms.
2. How We Use Your Information
We use the information we collect to:
- Respond to your product inquiries, service requests, and technical support tickets
- Provide product demonstrations, formal quotations, and after-sales maintenance support
- Send technical updates, service notifications, and relevant medical equipment information
- Improve our website content and customer user experience
- Comply with legal obligations and protect our legitimate business interests
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Principal Manufacturers: Our partner manufacturers (e.g., ECOTRON, iRay Technology), strictly for warranty registration, technical escalation, and product fulfillment.
- Service Providers: Trusted third-party logistics or technical partners assisting in operating our business, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority in Bangladesh.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses essential session cookies to enable navigation and CSRF security protection. No intrusive third-party tracking or advertising cookies are installed.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Opt out of communications at any time
To exercise any of these rights, please contact us at tmsenterprise657@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites including global manufacturer sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
TMS Enterprise
33, Topkhana Road, Meherba Plaza, Suite-10FG, Dhaka-1000, Bangladesh.
Email: tmsenterprise657@gmail.com
Phone: +8801711-261857 / +8801711-426452